Refund Policy

Thank you for choosing Vivid Smart Home. We aim to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds on purchases made through the Vivid Smart Home website and Vivid Smart app.

1. Eligibility for Refunds

Refunds are available for eligible purchases under the following conditions:

Products: Physical products purchased through our Services may be eligible for a refund if they are found to be defective or do not match the specifications provided at the time of purchase.
Services: Installation and setup services provided by Vivid Smart Home may qualify for a refund if the service is not delivered as agreed or does not meet the quality standards stated.

2. Refund Conditions

To qualify for a refund, the following conditions must be met:

The refund request must be submitted within seven [7] days of the original purchase date.
Products must be returned in their original packaging and in the condition received, along with all accessories and components.
Proof of purchase, such as a receipt or order confirmation, must be provided.
Refund requests for services must include documentation or evidence of issues, such as service failures or incomplete installation.

3. Non-Refundable Items

Certain items and services are not eligible for refunds:

Products that have been damaged due to misuse, neglect, or unauthorized modifications.
Installation and setup fees for completed services, unless an unresolved issue has been documented and reported.
Digital products, software licenses, and subscriptions, unless otherwise specified.

4. Refund Process

To request a refund, please follow these steps:

Contact Customer Support: Reach out to our support team at hello@vividsmarthome.com or +91 6364317766 with details of your refund request.
Provide Documentation: Include proof of purchase and any relevant information or evidence supporting your request.
Return the Product (if applicable): If your refund request is for a physical product, our team will provide instructions for the return process.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within thirty [30] days.

5. Late or Missing Refunds

If you haven’t received an approved refund within the expected timeframe, please:

Check with your bank or credit card provider, as processing times may vary.
Contact us if the issue persists, and we will assist in tracking your refund.

6. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please reach out to us: hello@vividsmarthome.com or +91 6364317766