Privacy Policy

Vivid Smart Home (owned and operated by Nistantu Automation Private Limited, a subsidiary of 10Cosine Tech Solutions Private Limited) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or use our app (collectively referred to as "Services"). By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Information you provide directly, such as your name, email address, phone number, and postal address, when you create an account, contact us, or subscribe to our communications.
Usage Data: Information on your interactions with our Services, including pages viewed, time spent, app features used, and other activity, collected via cookies and similar technologies.
Device Information: Information about the device and network you use to access our Services, including IP address, device type, operating system, browser type, and app version.

2. How We Use Your Information

We use the information collected to:

Provide, maintain, and improve our Services.
Customize and enhance your experience within the app and website.
Process requests, provide support, and respond to inquiries.
Send you notifications, updates, and promotional content, if you’ve opted in.
Conduct analytics and research to enhance our offerings.

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We only share it in the following cases:

Service Providers: We may share data with trusted third-party providers who assist us in operating and maintaining our Services. These providers are bound by confidentiality agreements and are only authorized to use the data to support our Services.
Legal Obligations: We may disclose your information to comply with legal obligations, protect our rights, and ensure the security of our Services.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect Usage Data and enhance the functionality of our Services. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit access to some features.

5. Data Security

We employ technical and administrative measures to protect your data. While we strive to protect your information, please be aware that no security system is completely secure, and we cannot guarantee absolute security of your data.

6. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external services and encourage you to review their privacy policies before sharing any personal information.

7. Your Rights

You have the right to:

Access and update your personal information.
Request the deletion of your information, subject to legal or operational requirements. To initiate the deletion of your information, please visit this link. A member of our support team will contact you to provide further assistance.
Withdraw your consent to receive marketing communications by following the unsubscribe instructions in emails or contacting us.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly. Continued use of our Services after updates constitutes acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us: hello@vividsmarthome.com or +91 6364317766